> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up two-factor authentication

> Turn on two-factor authentication in Settings → Profile to require an authenticator code when you sign in with your email and password.

Turn on **Two-factor authentication** under **Security** in **Settings → Profile** to require an authenticator code when you sign in with your email and password.

## Turn on two-factor authentication

1. Click your **workspace name** in the top left of the sidebar, then select **Settings**. It opens on your **Profile** page.
2. Under **Security**, find **Two-factor authentication** and click **Set up**.
3. Scan the QR code with an authenticator app such as 1Password, Google Authenticator, or Authy. If you can't scan it, enter the displayed key in your authenticator app instead. Use **Copy key** to copy it.
4. Enter the current 6-digit code from your authenticator app. Tella submits it automatically once you enter all six digits.

Two-factor authentication is only enabled after your code is accepted. You'll see an **On** badge next to **Two-factor authentication**. Starting setup without confirming a code doesn't change how you sign in.

## Sign in with two-factor authentication

When you sign in with your email and password, you'll also be asked for a code from your authenticator app. Enter the current code for your Tella account.

This setting doesn't apply to single sign-on (SSO). Workspace owners can't require everyone in their workspace to turn on two-factor authentication.

## Turn off two-factor authentication

1. Open **Settings → Profile**.
2. Under **Security**, click **Turn off** next to **Two-factor authentication**.
3. Enter the current 6-digit code from your authenticator app. Tella submits it automatically once you enter all six digits.

After your code is accepted, two-factor authentication is off. Signing in with your email and password no longer requires an authenticator code.

## What if my authenticator code doesn't work?

Enter the current code from your authenticator app, not a code sent to your email. If a code has expired, try the next code shown in the app.

If you see **Too many attempts. Please wait 15 minutes before trying again.**, wait 15 minutes before entering another code.

## What if I lose access to my authenticator?

Tella doesn't provide recovery codes. If you lose access to your authenticator, contact [support@tella.com](mailto:support@tella.com) for help recovering access to your account.


## Related topics

- [Product Changelog](/docs/changelog.md)
- [Authentication](/docs/authentication.md)
- [Set default CTA buttons for your workspace](/docs/help/admin/cta-button.md)
- [Can I record with multiple cameras?](/docs/help/faq/multiple-cameras.md)
- [Can I combine two separate recordings into one video?](/docs/help/faq/combine-separate-recordings.md)


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