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Tella gives a full refund within 14 days of your first paid purchase, no questions asked. Outside that window, accidental renewals (within 7 days), billing errors, and technical problems support couldn’t fix can also be refunded.

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14-day satisfaction guarantee

If you’re not satisfied with your Tella subscription, you can request a full refund within 14 days of your initial purchase, with no questions asked.
This applies only to first-time purchases of a paid plan.

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Can I get a refund after 14 days?

Refunds may also be granted outside the 14-day window under the following conditions:
  • Billing errors: You were charged incorrectly (e.g., duplicate payments or unauthorized charges).
  • Technical issues: You experienced technical problems that prevented you from using Tella, and our support team was unable to resolve them.
  • Accidental renewal: If your subscription was renewed without your intention to continue, you may request a refund within 7 days of the renewal date.

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Can I request a refund myself?

As a workspace owner, you can request a self-serve refund on your latest paid invoice in the billing portal if:
  • You paid that invoice within the last 3 days.
  • Your workspace’s billing account has not received a refund in the last 6 months.
This can cover a first purchase, renewal, or prorated seat or plan change. Self-serve refunds are limited to one every 6 months and apply only to your latest paid invoice, not an older charge. This is separate from the 14-day satisfaction guarantee.
  1. Sign in to the workspace whose charge you want refunded.
  2. Ask the AI assistant for a refund.
  3. If it confirms you’re eligible, follow its billing portal link and request the refund there. The assistant identifies the invoice by date and amount; it does not issue the refund itself.
If you aren’t eligible, eligibility can’t be confirmed, or you want a different invoice refunded, the assistant offers a support ticket instead.

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How to request a refund through support

If you can’t use the self-serve refund option, get in touch with our support team and include:
  • The email linked to your Tella account
  • The charge date and amount
  • A short explanation of the issue (optional for the 14-day refund)
See our support availability for our typical response times. Approved refunds are typically processed within 5–10 business days, depending on your bank.

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Can I get a refund for a renewal?

Tella subscriptions renew automatically at the end of each billing cycle. Workspace owners can cancel at any time from Settings → Plans & Billing to stop future charges. You can request a self-serve refund for your latest renewal invoice if you meet the 3-day window and 6-month limit above. Otherwise, renewal refunds require one of the support-review conditions listed above (e.g., accidental renewal within 7 days).

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Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved quickly. Accounts with unresolved chargebacks may be cancelled.

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Right to make exceptions

Tella reserves the right to make exceptions to this policy on a case-by-case basis. Approval of any refund outside the stated terms is at our sole discretion. If you have any questions, reach out to our support team. We’re here to help!
Last modified on September 30, 2026