If a video you just recorded on the Tella Mac app won’t open for editing, the Mac app and your browser are usually signed in to different Tella accounts. Compare the two email addresses and, if they differ, sign in to the browser with the one the Mac app uses.
Check which accounts you’re signed in to
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Check the Tella account you’re logged in with on the Mac app.
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Check the Tella account you’re logged in with on your browser.
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Open Tella in your web browser by going to tella.tv
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Click your workspace name in the top left, then click Settings
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Click Profile in the settings sidebar
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Take note of this email address
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Compare the email addresses from Steps 1 and 2. They should be identical.
The accounts are different
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Sign out of Tella in your web browser
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Log back in using the same email address you’re using on the Mac app
Last modified on September 28, 2026
