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If you’ve just recorded a video on the Tella Mac app but can’t edit it, this guide will help you troubleshoot and resolve the issue.
  1. Check the Tella account you’re logged in with on the Mac App.
  2. Check the Tella account you’re logged in with on your browser.
    • Open Tella in your web browser by going to tella.com
    • Click on your workspace name on the top left
    • Click on the Profile tab
    • Take note of this email address
  3. Compare the email addresses from Steps 1 and 2. They should be identical.
    • If the accounts are different:
      1. Sign out of Tella in your web browser
      2. Log back in using the same email address you’re using on the Mac App