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Quick fixes to try first

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1. Try Incognito/Private Mode

Open Tella in an incognito or private browser window. This bypasses extensions and cached data that might be causing issues.
  • Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
  • Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
  • Safari: Cmd+Shift+N

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2. Try a different browser

If you’re using Chrome, try Firefox or Safari (on Mac). Sometimes browser-specific settings or extensions can interfere with Tella.

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3. Check VPN or security software

Some VPNs, firewalls, or security software can block connections to our services. Try temporarily disabling:
  • VPN connections
  • Corporate firewalls or proxy settings
  • Antivirus web protection features

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4. Disable browser extensions

Ad blockers and privacy extensions sometimes block scripts that Tella needs to function. Try disabling extensions temporarily, especially:
  • Ad blockers (uBlock Origin, AdBlock Plus)
  • Privacy tools (Privacy Badger, Ghostery)
  • Script blockers (NoScript)

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5. Clear browser cache and cookies

Cached data can sometimes cause conflicts. Clear your browser’s cache and cookies for tella.tv:
  1. Go to your browser’s settings
  2. Find “Privacy” or “Clear browsing data”
  3. Select “Cookies” and “Cached images and files”
  4. Clear the data and restart your browser

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Still having issues?

If none of these solutions work, please contact our support team with:
  • Your browser name and version
  • Your operating system
  • A screenshot of any error messages you see
  • A screenshot of the console via your browser’s developer tools
  • Whether the issue occurs in incognito mode
We’re here to help get you back up and running!