Check status.tella.com: server errors like the ones below come from Tella’s servers, not your browser, so clearing your cache or switching browsers won’t fix them. Your videos are safe; an outage doesn’t delete anything.
These errors include:
- 500: INTERNAL_SERVER_ERROR
- This Serverless Function has crashed / FUNCTION_INVOCATION_FAILED
- Videos failing to load for you and your viewers at the same time
Check the status page first
Go to status.tella.com to see whether there’s an ongoing incident. If there is, we’re already on it. Service usually recovers shortly, and no action is needed on your end. Your videos and recordings are safe; an outage doesn’t delete anything.
If the status page shows no incident
A server error on a single page can occasionally be transient:
- Wait a minute and reload the page.
- Try opening a different video or page. If everything else works, the problem may be specific to one video.
- If the error persists on one specific video or page, contact support via the in-app chat or support@tella.com and include the full error text and the link to the affected page.
Is this a different error?
Last modified on September 28, 2026
