Tella shows “Something went wrong” when a page fails to load or when a recording can’t start, stop, or finish. Reload the page or make a short test recording, check status.tella.com, and contact support if it keeps happening.
“Something went wrong” when a page won’t load
A full-page error says, “We couldn’t load this page. Please try again in a moment or contact support.”
- Wait a moment, then reload the page.
- Select Back to home and try opening the page again.
- Check status.tella.com if multiple pages or videos will not load.
- If the error continues, contact support via the in-app chat or support@tella.com. Include the page link and a screenshot of the error.
“Something went wrong…” when you start or stop recording
In the web recorder, the message says Tella was unable to start your recording, or there was a problem stopping or finishing it.
- Try a short test recording instead of immediately recording the full video again.
- Quit and restart your browser, then try another test.
- If the error continues, contact support via the in-app chat or support@tella.com.
Last modified on September 28, 2026
