No. You cannot change your Tella email to an address that is already in use by another account. The An account with this email address already exists. message can also appear if a sign-in was started with that address but no Tella account was completed.
If you have another account with that email
If you own the other Tella account and no longer need it:
- Sign in to the account using the email you want to switch to.
- Delete that account only if you no longer need its content.
- Sign in to your original account and change your email.
If you cannot sign in with that email
If you see the address-in-use message but cannot find or access another Tella account with that address, contact support@tella.com. Repeatedly requesting a code will not make an address in use available. Last modified on September 28, 2026
